Terms and Conditions
Payment in whole by credit card or debit card is required before dispatch of the goods. Once payment has been received by us we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form. Goods supplied by Golden Moments to customers remain the property of the Company, until paid for in full by the customer.
Orders are subject to acceptance by the Company and to availability of the goods, and will be invoiced at prices set out in our website at the time of purchase. All of our prices are listed in Pounds Sterling, and you will be invoiced in Pounds Sterling.
We accept the following methods of payment: Visa, Visa Debit, Maestro, MasterCard, and American Express. Customers can also pay via their PayPal account.
All goods sold by Golden Moments meet statutory requirements. However, Golden Moments cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer. Please note that all items are hand-crafted from natural materials and as such their composition and colour may vary slightly from the image shown, in particular natural gemstones which can have slight inclusions. There may also be minor variations in actual dimensions and specifications.
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item. Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the jewellery will be exactly as shown.
DELIVERY & SHIPPING:
UK Standard Delivery: Free Delivery by Royal Mail Recorded Delivery (2-3 working days) We will deliver the goods ordered to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that someone is there to sign for, and take delivery of, the goods. You will need to be present to sign for the goods so please bear this in mind when giving your delivery address (home or work). In the event that no-one is available a card will be left providing you with the option to have the item re-delivered at a later date or to collect your parcel from your local collection depot.
We aim to deliver all orders within 3 working days maximum. We will endeavor to dispatch all orders within 1 working day subject to product availability and clearance of payment. Items being sold online should be available in stock, but if an item has just sold out we will notify you of this and inform you by email of the delivery time (this can take from 3 to 8 weeks if it has to be re-ordered and made especially for you.) We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We hope that you will be delighted with your order. However, if within 28 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction. Please note that goods should be returned in perfect condition, and in their original, undamaged packaging. How do I return my order? Please send returns by registered mail, insured for its full value to: Golden Moments Kovacs House Hatton Garden London EC1N 8JD We cannot accept responsibility for any items lost or stolen in transit if they are not sent back via Royal Mail Recorded or Special Delivery. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned outside of the 28 day return period will be refunded at our discretion.
Refunds will be made within 2 working days of receipt of the returned goods. All undamaged, correctly returned products will be credited to the original purchaser's credit card. Refunds do not include postage / shipping costs. This returns policy does not affect your statutory rights. If you have any questions on returns, please call us on +44 (0)20 7025 2524 or send us an email to firstname.lastname@example.org.
Cancellation by you: If you would like to cancel your order, please contact us via the contact us page or call us on 020 7025 2524 quoting your Order Confirmation number. Please note, that once your item has been dispatched we are unable to recall it and will no longer be able cancel it; in this case please see our Returns Policy. Cancellation by us: We reserve the right to cancel the contract between you and us if: - we have insufficient stock to deliver the goods you have ordered - we do not deliver to your area or? - one or more of the items you ordered was listed at an incorrect price due to a typographical error. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 28 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Claims can only be made by e-mail to email@example.com. Any claims made before prior communication by email will not be considered. All goods must be counted and checked at the time of delivery. Any damage or faults must be reported on receipt of the goods. This does not affect your statutory rights as a consumer. Any claim in respect of the above should be made by e-mailing to firstname.lastname@example.org within 48hrs of delivery. No claims will be entertained unless the above conditions are strictly adhered to. No credit or refund will be given for any goods ordered in error by the customer. No credit or refund will be given for any losses due to the incorrect storage or handling by the customer.
If you find that you are not satisfied with any product or service please contact email@example.com. You will receive a written response within 7 working days. We will endeavor to resolve any complaint within a further 14 working days.
MISTAKES ON INVOICES, RECEIPTS OR PAYMENTS
Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 30 days of agreeing to do so.
COPYRIGHT, TRADEMARK AND OTHER INTELLECTUAL PROPERTY PROTECTION
International Bullion & Metal Brokers (London) Limited Limited is the operator of www.goldenmomentsjewellery.com. All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials. These materials are owned by International Bullion & Metal Brokers (London) Limited. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this Site, as well as the software used in the design and development of this Site. All rights are reserved, worldwide. You are expressly prohibited from: reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the Website; and removing, modifying, altering or using any registered or unregistered marks/logos/design owned by International Bullion & Metal Brokers (London) Limited, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Godlen Moments or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to International Bullion & Metal Brokers (London) Limited.
International Bullion & Metal Brokers (London) Limited assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. International Bullion & Metal Brokers (London) Limited expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.
All payments on www.goldenmomentsjewellery.com are processed via PayPal. International Bullion & Metal Brokers (London) Limited assumes no liability whatsoever for the availability and functionality of this service, as well as any financial loss caused by the use of PayPal. PayPal complies with the Electronic Commerce Directive.
If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods. If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either: To make good any shortage or non-delivery; or To replace any goods that are damaged or defective; or To refund to you the amount paid for the goods in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above. We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
EVENTS BEYOND OUR CONTROL
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
We reserve the right to change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.